Frequently Asked Questions
Everything you need to know about your Smith gear and orders.
How do I determine which goggle lens is best for current light conditions?
We categorize our lenses by Visible Light Transmission (VLT). Low VLT lenses (like our Sun variants) are best for bright, bluebird days, while High VLT lenses (like our Storm variants) are designed to enhance contrast in low-light and snowy conditions.
What is the Smith Lifetime Warranty policy?
Smith offers a limited lifetime warranty on all sunglasses and goggles, and a limited 2-year warranty on helmets. This covers manufacturer defects in materials and workmanship for the lifetime of the product.
How should I clean and maintain my ChromaPop™ lenses?
Always use the microfiber bag provided with your eyewear to clean the lenses. Avoid using paper towels or harsh chemicals. For stubborn dirt, use a gentle lens cleaner specifically formulated for coated optics.
What are your shipping options and delivery timelines?
We offer standard ground shipping (3-7 business days) and expedited shipping (2-day or overnight). Orders placed before 11:00 AM MST are typically processed the same business day.
How can I initiate a return or exchange?
If you are not 100% satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery. Visit our online returns portal to generate a prepaid shipping label.
Do Smith helmets feature MIPS technology?
Yes, a majority of our helmet line incorporates MIPS (Multi-directional Impact Protection System) to reduce rotational forces during certain impacts, ensuring maximum safety on the slopes or the trail.